Welcome to The Glovebox
Every great road trip needs a well-stocked glovebox—and this is yours. Whether you’re here after picking up The Problem-Solver’s Toolkit (2nd Edition), or someone just handed you the keys, you’re in the right place.
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Inside you’ll find downloadable templates from the Travel Kit, energizing Road Games for team engagement, and Personal Pit Stops pulled from Picture Yourself a Leader to help navigate the human side of change.
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If you already have the book—fantastic! These tools were made for you. If you don’t have the book yet—consider this your on-ramp. Grab a copy to get the full map, detour strategies, and real-world examples to power your improvement journey.​​
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Safe travels and happy problem solving,
—Tracy & Elisabeth​
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DEFINE
Define the problem, what are you trying to solve? During this phase the project team drafts a Project Charter, plots a high-level map of the process and clarifies the needs of the process customer.
MEASURE
How does this process currently perform? What is the magnitude of the problem? Measurement is critical since it provides key indicators of process health and clues to where process issues are happening.
ANALYZE
What is causing the problem? One of the biggest challenges for teams is resisting the urge to jump to solution before understanding the true root causes of process issues.
IMPROVE
How will the team fix the root causes of the problem? Once they have determined what’s causing the problem, it’s time for the team to implement plans to resolve the root cause(s).
CONTROL
How do you sustain the improvement? With improvements in place and the process problem fixed, the team must work to maintain the gains and make it easy to update best practices.
INTRO
Are you ready to start your improvement journey?
DEFINE
Define the problem, what are you trying to solve?
MEASURE
How does this process currently perform?
ANALYZE
What is causing the problem?
IMPROVE
How will you fix the root cause of the problem?
CONTROL
How will you sustain the improvement?