You are always welcome at the
Just-in-Time Cafe
Coming Up
It's Here!
The Problem-Solver's Toolkit, 2nd Edition has Arrived!
🎉 It’s here! The Second Edition of The Problem-Solver’s Toolkit: A Surprisingly Simple Guide to Your Lean Six Sigma Journey has officially hit the road—and it’s bringing passengers! We rebuilt this edition from the wheels up with all-new visuals, an updated case study, and expanded content that’s more actionable than ever. You’ll find:
🚗 Road Games – Icebreakers and team activities to boost engagement and learning
🧭 Personal Pit Stops – Micro-lessons from Picture Yourself a Leader to help navigate the people side of change.
🛠️ Templates with Instructions – From SIPOCs to A3s, ready-to-use and easy-to-follow.
📦 And don’t miss our bonus Glovebox page—your free online resource hub packed with downloads to make your problem-solving journey smoother.
Grab your copy, explore the Glovebox, and help your team travel further, faster.
“The real voyage of discovery consists not in seeking new lands, but in seeing with new eyes.” – Marcel Proust
Meet
Tracy O'Rourke
Two things about my work intrigue me. I love helping clients solve their culture puzzle. What’s working well? What’s not? What norms hold the current culture in place? How can we understand the root causes behind why the culture is the way it is? Then we work to build an intentional culture.
At the individual level, I love the “Aha” moment when people realize that this stuff works. I love it when they’re hungry to apply the concepts even more. These are my true rewards.
Meet
Elisabeth Swan
I’m a translator. I love taking complicated topics and deciphering them, so they make sense to myself and everyone around me. I love collaborating with clients and colleagues to build a problem-solving culture together. I get a huge sense of satisfaction working with others to overcome seemingly intractable organizational barriers.
I get a kick out of sharing what I’ve learned so the people I work with don’t have to struggle quite so much for so long or at least not as much as I did. I love the moment when a student no longer needs me.
“I haven’t failed. I just found 10,000 ways that didn’t work.” – Thomas Edison
