17 Agencies, One Mission: Making Government Better With Rebecca Moyers

After a slightly extended coffee break, the Just-in-Time Café is BACK!

Our featured guest is Rebecca Moyers, Director of Operational Excellence for the State of Missouri, where she's helping 17 state agencies make government work better for the people they serve. We explore what it takes to build a culture of continuous improvement across an entire state, why collecting customer feedback isn't the same as listening, and how Missouri is approaching AI without simply automating the wrong things faster.

For Hot Apps, we've got a speaker's dream—or nightmare—depending on how you feel about memorization. What do two adorable kittens, a red carpet, and a TEDx talk have in common? You'll have to tune in to find out.

And for Q&A, we tackle a question that applies to just about everyone: Why do we expect to be good at things we haven't practiced?

• 0:00 - Intro

• 01:08 - What's on the Menu?

• 02:33 - HotApps

  • On The Spot (still in beta)

• 6:10 - Q&A 

  • Why do we expect to be good at things we haven't practiced?

• 13:50 - Featured Guest

  • Rebecca Moyers

  • Missouri's Show Me Excellence Conference

• 42:44 - Featured Resources

  • Tracy's free White Belt

  • Tracy's Global Dojo

  • Elisabeth's TEDx talk YouTube will be out in a month- it's coming!!

  • NEW on Audible: Picture Yourself a Leader

  • 5S Baby!, Ms. Fix-a-Lot's latest Lean Rap Video

  
  

Thanks for Listening!

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Link to the video version of this podcast: https://youtu.be/xEFNfNz70C0

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