Are you struggling with capacity constraints? Do you have periodic backlogs? Watch this video and see if you can figure out how this financial services team studied their process and significantly improved their performance.
A production team at a financial services firm had experienced sudden backlog and a drop in service levels during a recent busy season, which they attributed to volumes exceeding their capacity. Was that the case? They wanted to ensure that next year turned out better so they dipped into their Lean Six Sigma toolkit and revolutionized their process and organizational performance.
In this video, Lean author and managing partner at Implementation Partners, Dodd Starbird walks through a process exploration and revealing time study. See if you can figure out what the team did with their discoveries. And learn some new techniques in the process!