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How to Create Psychological Safety at Work Using the 5C’s

I’m sure you’ve heard about the 5S’s in Lean. Doing 5S helps people stay physically safe and allows problems to be easily seen. But what about psychological safety? If you want the people in your organization to learn, improve and care for your customers, you need to take care of their psychological safety just as much as you care for their physical safety. That’s why Karyn Ross and Jessica House have created the 5C’s of psychological safety.

During this interactive session, you will learn about each of the 5C’s and how you and your organization can begin practicing them immediately so that you can optimize learning, growth, innovation, and improvement.


  • The 5Cs defined

  • Why we need the 5Cs

  • Putting the 5Cs into practice

  • Q&A


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