Mermaids, Metrics, and Motivation with Kristle Bulleman

Today’s highlight is Tracy and Elisabeth's interview with Kristle Bulleman, Process Manager for the Make-A-Wish Foundation. She lets us in on what it takes to make the impossible happen — like granting a wish to meet a mermaid (and honestly, who wouldn’t sign up for that?). For Hot Apps, Tracy brings firsthand experience on how to zhuzh up an event — especially when you want to add a little fanfare to picking winners. And for Q&A, we tackle a classic leadership challenge: how do you reward improvement teams in ways that truly motivate? What works — and what falls flat?

• 00:00 - Intro

• 01:28 - What's on the Menu?

• 02:19 - Hot Apps

  • Wheel of Names

• 08:29 - Q&A

  • “What kinds of reward and recognition efforts have you seen in regard to continuous improvement efforts, and to what extent have they worked?”

• 21:32 - Featured Guest

  • Kristle Bulleman

• 55:40 - Upcoming Events

Resources:

• New! Picture Yourself a Leader as an audiobook!

• Multiple-award-winning book, Picture Yourself A Leader

• 5S Baby!, Ms. Fix-a-Lot's latest Lean Rap Video

Thanks for Listening!

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