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Map Your Processes to Unite Silos and Drive Success, with Tony Nava

Do you find organizational silos getting in the way of operational excellence? Do customers get “lost” as a result of tensions between departments? The first step of process improvement is to understand your process. Process mapping captures the true process and drives crucial communication between stakeholders. It’s a lynchpin for both connection and success.

Check out this 1-hour webinar with guest host Tony Nava, the Senior Strategic Programs Manager for Operational Strategic Initiatives at the University of California, San Diego. He provides the background and a live demonstration of how to use mapping, active listening, and reflection to activate cultural alignment—with the endless dividends of robust processes.


- The reality of silos

- How Lean provides a bridge

- Mapping to connect processes and people

- Making the investment pay off


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