Do you find organizational silos getting in the way of operational excellence? Do customers get “lost” as a result of tensions between departments? The first step of process improvement is to understand your process. Process mapping captures the true process and drives crucial communication between stakeholders. It’s a lynchpin for both connection and success.
Check out this 1-hour webinar with guest host Tony Nava, the Senior Strategic Programs Manager for Operational Strategic Initiatives at the University of California, San Diego. He provides the background and a live demonstration of how to use mapping, active listening, and reflection to activate cultural alignment—with the endless dividends of robust processes.
Agenda:
- The reality of silos
- How Lean provides a bridge
- Mapping to connect processes and people
- Making the investment pay off