Yes, Lean applies in the non-manufacturing world, but transactional processes pose a challenge. Most of these are “invisible.” They exist in computers and software. So, how do you “go see” the process? With a Process (Gemba) Walk! Pretend you’re the “thing” going through the process. You’ll be amazed at what you learn from this perspective.
Check out this video If you want to learn more about the power of Process Walks to motivate people to improve.
Learning Objectives:
After completing this webinar you will be able to:
Define the nature of Process (Gemba) Walks
Describe why Process Walks are important
List how conducting Process Walks motivates people to improve
Outline typical ground rules for a Process Walk
Recognize what makes Process Walks go wrong
Agenda:
Process Walks
Why they matter
How they motivate people to improve
Biggest mistakes
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