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How Lean Process (Gemba) Walks Motivate People To Improve

Yes, Lean applies in the non-manufacturing world, but transactional processes pose a challenge. Most of these are “invisible.” They exist in computers and software. So, how do you “go see” the process? With a Process (Gemba) Walk! Pretend you’re the “thing” going through the process. You’ll be amazed at what you learn from this perspective.

Check out this video If you want to learn more about the power of Process Walks to motivate people to improve.

Learning Objectives:

  • After completing this webinar you will be able to:

  • Define the nature of Process (Gemba) Walks

  • Describe why Process Walks are important

  • List how conducting Process Walks motivates people to improve

  • Outline typical ground rules for a Process Walk

  • Recognize what makes Process Walks go wrong


  • Process Walks

  • Why they matter

  • How they motivate people to improve

  • Biggest mistakes

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